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Shield HealthCare
Location: VALENCIA, CA 91355
Website:Visit Website
      Shield Healthcare was established in 1957 as a specialty pharmacy. Over the past 45 years, Shield has expanded to four locations in California, one in Colorado, and one in Illinois. In September 1990, Shield was then purchased by its current parent company, Kobayashi Enterprises International, Inc., owned completely by Kobayashi Pharmaceutical Co., Ltd., a pharmaceutical manufacturer and distributor. Shield markets a broad range of disposable medical products and product-related services required for the treatment and care of patients in the home and extended care facilities.

Shield Healthcare:

    * Offers a large selection of disposable medical products, stocking over 6,000 items in California alone.
    * We Specialize in billing third-party insurance carriers, including Medicare, state Medicaid programs, HMOs, and private insurance plans.
    * With a unique "Telecare" callback program, Shield ensures that customers have the supplies they need, when they need them, and the quality they need.
    * Examines each order for compliance with carrier requirements, prescriptions, authorizations, documentation, quantities, and eligibility.
    * Controls the quality of service customers receive by providing all employees with an initial comprehensive training program, product and service training sessions throughout their employment, and quality monitoring to identify further training needs.

Shield takes great pride in its customer service. Shield customers are surveyed annually to evaluate employee performance in many areas. The results are analyzed and published to ensure that service levels remain high and customer needs are continually met. Customers overwhelmingly state that they would recommend Shield to someone in need.